Unified Policy Documentation

Introduction: Welcome to FlyFares Travel Assistance. By accessing and using our website, you agree to comply with these Terms & Conditions [cite: 16, 17, 54].

Nature of Service: FlyFares Travel Assistance is an independent travel assistance provider [cite: 18, 46, 54]. We do not own, operate, or control any airlines, nor do we issue tickets directly [cite: 19, 55]. We assist customers in finding and booking travel services through authorized third-party airlines and providers [cite: 20, 48, 56].

Booking & Payments:
● All bookings are subject to availability and confirmation from third-party suppliers [cite: 21, 56].
● Prices may change until the booking is officially confirmed [cite: 22, 49, 57].
● Full or partial payment may be required at the time of booking [cite: 22].

Liability & Responsibility:
● FlyFares is not responsible for flight delays, cancellations, schedule changes, or service disruptions caused by airlines or third parties [cite: 26, 58].
● Customers are solely responsible for ensuring they possess valid travel documents, including passports and visas [cite: 27, 59].

General Policy: All cancellations and refunds are strictly subject to the fare rules and terms and conditions of the respective airline [cite: 3, 23, 41, 66]. Refund eligibility depends on the specific fare type (e.g., refundable vs. non-refundable) selected at the time of booking [cite: 4, 42].

Refund Processing:
● Eligibility: Refunds are only processed if permitted by the airline [cite: 5]. Airline penalties will be deducted from any eligible refund amount [cite: 6].
● No-Show Policy: Passengers who do not appear for their flight without prior cancellation may forfeit their eligibility for a refund [cite: 14].
● Timeline: Refunds typically take between 7 to 30 business days, depending on the airline and payment provider [cite: 9, 44, 68].
● Method: Refunds are issued via the original payment method, though some airlines may offer vouchers or travel credits instead of cash [cite: 10, 11].

Service Fees: FlyFares may charge a service fee for support and processing cancellations or refunds [cite: 8, 25, 43, 67]. These fees are generally non-refundable [cite: 8].

Data Collection & Use: We collect personal information—including names, email addresses, phone numbers, and travel details—strictly to process bookings and provide customer support [cite: 31, 32, 60]. This data may be shared with third-party travel providers only as necessary to fulfill booking requests [cite: 32, 61].

Data Rights & Security:
● We implement reasonable measures to protect your data, though complete security cannot be guaranteed [cite: 33, 62].
● Users have the right to request access, correction, or deletion of their personal data at any time [cite: 35, 63].

Cookies: Our website uses cookies to improve functionality, remember preferences, and analyze traffic performance [cite: 34, 37, 38, 64, 65]. You may disable cookies through your browser settings [cite: 38, 65].