Effective Date: May 15, 2026
Refunds and cancellations are governed by airline fare rules, supplier policies, and booking conditions.
Many promotional, discounted, and special fares are non-refundable and non-transferable.
Customers must contact support to request cancellations. Cancellation requests are only effective after confirmation from our support team.
Approved refunds may require between 4 and 12 weeks depending on airline, supplier, and payment processing timelines.
Refund amounts may be reduced by airline penalties, supplier charges, taxes, administrative fees, and processing costs.
Date changes, name corrections, route changes, and ticket amendments may incur additional fees.
Passengers who fail to travel without prior cancellation may lose the entire booking value.
Medical emergencies and bereavement requests are subject to airline approval and supporting documentation.
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